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Tel: 0330 124 1292 Mon - Fri | 08:00 - 17:00

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Refund policy

Overview

This website is operated by Vapecom. Throughout the site, the terms “we”, “us” and “our” refer to Vapecom. Vapecom offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

  1. Vapecom will do our utmost to resolve any issues you are having with your purchase. Please contact us and we will discuss further your options. All electronic cigarette components have a limited life span and will eventually need to be replaced.
  2. All products bar eLiquids can be returned to us within 28 days of purchase providing the item is still in original and unused condition. Atomizers and Cartomizers have a dead on arrival warranty, please let us know with in 30 days of receipt if you item is damaged or faulty and we will replace it or refund where possible.
  3. E-Liquids cannot be returned under any circumstances, if we have sent out the wrong order we will send out a replacement immediately once we receive confirmation that the wrong item has been returned . All batteries have a 28 warranty that covers electrical faults, please note E-Cigs batteries can be fragile and we will not cover physical damage or wear and tear. If the battery is DOA or faulty within 28 days email us and we will send out a replacement.
  4. Any advanced Kit with a 6 month+ warranty will cover the main body only and not chargers and batteries, the warranty for these devices will not cover physical damage or wear and tear. All chargers and batteries will have a 28 day warranty.
  5. All electrical items such as box mods will have a 6 month warranty.
  6. All products are thoroughly checked and tested before they are dispatched to our customers. However, we also know there is a small chance that a product could arrive dead or faulty, if this is the case please inform us immediately to arrange an exchange.
  7. Returns are to be paid by the customer. We do not cover any postage or courier for returns. If you have any questions please contact us at the support tab on the right hand side of the website. If you wish to return an item, please email us providing the following information.

– Order number

– Name

– Address

– Reason for return (faulty, change of mind, etc.)

VAPECOM

U.K Innovation Centre

Hartlepool

County Durham, TS25 5TG

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